yk11's Privacy Policy
Learn in detail about what policy yk11 follows when collecting, storing, and using your personal information, and about your rights.
yk11 ("we", "our", or "platform") operates a trusted online gaming service for users in Bangladesh. This privacy policy explains what types of personal information we collect, how it is used, with whom it may be shared, and what rights you have regarding your information. We give your privacy the highest priority and are committed to keeping your information safe.
This policy applies to the yk11 website (https://yk11.cam), its mobile version, and all related services. Please read this document carefully. If you have any questions, do not hesitate to contact our support team.
What Information We Collect
yk11 collects information about you through various methods. Below is a detailed description of what we collect:
Information Provided Directly
When you register on yk11 or use our services, we collect the following information:
- Full name and date of birth
- Valid email address
- Mobile number (for bKash, Nagad, Rocket, or Upay verification)
- Password (stored in encrypted form)
- Transaction details and financial history
- Documents submitted for identity verification (KYC)
Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Time of access to the site and session duration
- Which pages were visited and for how long
- Game play history and betting details
- Information collected through cookies and tracking technologies
Payment-Related Information
For processing deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account number
- Transaction amount and date
- Payment confirmation number
- Bank account information (if applicable)
Sensitive payment information is always protected through SSL encryption.
Information from Communications
When you contact our support team:
- Records of live chat conversations
- Email content and attachments
- Description of issues and resolution history
- Feedback and reviews
How We Use Your Information
yk11 uses your personal information only for lawful and specific purposes. The purposes for which we use your information are detailed below:
| Purpose | Description |
|---|---|
| Account Management | To create, verify, and secure your account and to manage logins. |
| Service Delivery | To provide gaming services, process deposits and withdrawals, and award bonuses. |
| Identity Verification (KYC) | To comply with anti-money laundering (AML) regulations and to prevent access by minors. |
| Customer Support | To resolve your issues and provide 24/7 live chat support. |
| Fraud Prevention | To detect suspicious activity and ensure the security of the platform. |
| Contact | To send promotional offers, important updates, and transaction notifications. |
| Analytics and Improvement | To improve service quality and enhance the user experience. |
| Legal Obligations | To comply with applicable laws and follow the guidance of regulatory bodies. |
Responsible Gaming: Information about your gaming behaviour may be used to comply with responsible gambling policies and to identify problematic behaviour at an early stage. To learn more, visit our Responsible Gaming page.
Sharing Information with Third Parties
yk11 never sells your personal information for commercial purposes. However, information may be shared in specific circumstances for operational purposes:
Service Providers
Only necessary information is shared with trusted third parties that provide payment processing, identity verification, fraud detection, and technical support. These organisations are required to comply with our privacy standards.
Financial Institutions
Transaction-related information necessary for processing deposits and withdrawals is shared with bKash, Nagad, Rocket, and Upay. This sharing is conducted through entirely secure channels.
Legal Authorities
When required to comply with legal obligations, court orders, or government directives, relevant information may be provided to regulatory and law enforcement agencies.
Important: We do not permit any third party to use your information for marketing or advertising purposes. Game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) receive only the information necessary for operating games.
Cookies and Tracking Technologies
yk11 uses cookies and similar technologies to improve your browsing experience and ensure the performance of the platform.
Essential Cookies
Essential for the core functionality of the platform. Used for maintaining login sessions, security verification, and payment processing.
Analytics Cookies
Used to monitor site usage and improve performance. These cookies do not directly identify you.
Functional Cookies
Used to remember your preferences such as language selection, layout settings, and game preferences.
Marketing Cookies
Help display relevant offers and promotions based on your interests. These can be disabled from your browser settings.
Some cookies can be disabled by changing your browser settings or by using the "Reject Cookies" option. However, disabling essential cookies may affect the functionality of the platform.
Data Storage and Security
Data Retention Period
yk11 stores your personal information only for as long as necessary. Generally:
- Active account information — for as long as the account remains active
- Transaction records — for at least 5 years (legal obligation)
- Identity verification documents — in accordance with applicable law, even after account closure
- Support conversation records — for up to 2 years
- After account closure — information is deleted subject to meeting legal requirements
Security Measures
yk11 maintains multi-layered security measures to keep your information safe:
- SSL/TLS encryption — all data transfers are secured
- Password hashing — passwords are never stored directly
- Two-factor authentication (2FA) — for additional protection
- Regular security audits and vulnerability testing
- Restricted staff access — on a need-to-know basis
- Firewall and intrusion detection systems
Data transmission over the internet is not 100% completely secure. However, we take the highest industry-standard technical measures to protect your information. If you suspect any security issue, contact [email protected] immediately.
Your Privacy Rights
yk11 respects your rights over your personal information. Your main rights are listed below:
Right to Know
You have the right to know what information we hold about you, how it is being used, and with whom it is being shared. Upon request, we will provide you with a copy of your information.
Right to Correction
If the information we hold about you is inaccurate or incomplete, you can request that it be corrected. This can be done through your account settings or with the help of our support team.
Right to Deletion
In certain circumstances you can request that your personal information be deleted. However, due to legal obligations, we are required to retain some information for a specified period.
Right to Object
You can request at any time to object to marketing communications and to opt out of promotional emails or notifications.
Right to Portability
You have the right to receive your provided information in a structured, commonly used format, which will be provided where technically feasible.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be restricted, particularly where there is a dispute about the accuracy of the information.
To exercise any of the above rights, email [email protected] or contact our support team via 24/7 live chat. We will respond to your request within 30 working days.
Special Protection Provisions
Protection of Minors
yk11 services are for those aged 21 or above only. We do not intentionally collect any personal information from minors.
Age verification is mandatory during the registration process. If we learn that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.
Data Transfers
Your information may be stored and processed on servers located outside Bangladesh. In such cases, we ensure that the security and privacy of your information is maintained to the same standard.
For international data transfers, we ensure the necessary contractual safeguards are in place and work only with trusted partners.
Data Breach Notification
If a breach of your personal data occurs that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as quickly as possible in accordance with applicable law.
The notification will include details about the nature of the breach, the type of data affected, and the steps we have taken.
Third-Party Links
Our platform may sometimes contain links to third-party services (such as game providers). These third parties have their own privacy policies, and yk11 is not responsible for how they collect or handle data.
We recommend that you read their privacy policies before using those services.
Policy Changes & Contact
Notice of Policy Updates
yk11 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notification will be shown when you sign in to the platform
- The date of the update will be noted at the top of the page
If you continue to use the platform after the changes, you will be considered to have accepted the updated policy. If you do not agree with the new policy, you may request to close your account.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- [email protected]
- 24/7 Live Chat Support
- Response to requests: within 30 business days
Related pages: Terms & Conditions • Responsible Gaming